WORK EXPERIENCE
JUN 2018 - JAN 2026
CX / UX Designer & Developer
New York, NY
01
Conducted stakeholder interviews across regions to identify workflow gaps and designed a centralized repository platform improving collaboration and information accessibility.
02
Redesigned client onboarding workflows, reducing operational timelines from 6 months to 2 weeks and improving client engagement.
03
Partnered with portfolio managers to understand day-to-day workflows and transformed insights into KPI-driven dashboards supporting faster decision-making.
04
Built scalable FIGMA design systems with engineering teams, improving UI consistency and reducing handoff friction.
05
Designed Tableau dashboards using account and product data to improve performance visibility and insight-driven storytelling.
06
Conducted usability testing and workflow research across finance, sales, and operations platforms to identify bottlenecks and guide UX decisions.
07
Collaborated with offshore teams and contributed front-end components to bridge design and engineering workflows.
MAR 2014 - MAY 2018
UX Designer / Front-End
New York, NY
End Client: IronShore Insurance
01
Mapped insurance claims workflows through user interviews and improved UX experiences using workflow pain point analysis.
02
Designed KPI-focused dashboards supporting executives with risk analysis, trends, projections, and performance visibility.
03
Led UX design for enterprise ECS applications using usability feedback to improve user journeys and workflow completion.
04
Partnered with SharePoint and engineering teams to support scalable UI implementation and front-end consistency.
05
Advocated for research-driven design processes and iterative usability testing throughout the product lifecycle.
APR 2013 - FEB 2014
UX Designer / Front-End
Charlotte, NC
01
Contributed to front-end development for IRA, Pension, Life Insurance, and Benefits applications using HTML5 and CSS within agile teams.
02
Designed interactive prototypes and responsive portals supporting multiple enterprise business units.
NOV 2007 - JAN 2013
UX Designer / Front-End
New York, NY
IronShore Insurance
AIG
AT&T
01
Designed enterprise web applications and internal tools focused on usability, responsive design, and operational workflows.
02
Built UI components and interactive prototypes supporting scalable front-end development and improved user experiences.
03
Collaborated closely with engineering teams to deliver user-centered digital products across multiple enterprise domains.
200+
UX Research & Desiging
180+
End to End UX Desiging
Product Designing
PROFESSIONAL STRENGTHS
Experience designing enterprise systems through workflow analysis, usability research, dashboard design, and scalable UI thinking.
Strong collaboration across product, engineering, and business teams to deliver usable, data-driven enterprise experiences.
Open to new UX projects and collaborations. Let’s connect.
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